A quick look at the Imperial Casino website, www.imperialcasino.com, and you will find yourself staring at a well-structured and flashy template featuring a plethora of varied online games offered at the casino.
This Asian-themed casino founded by Mangas Gaming Malta Limited in 1997 has made a name for itself in gambling circles due to its endless variety of games and bonus features. Although it was licensed in Gibraltar, the casino is currently owned by the French company Betclic Everest group; a major player in the market is boasting a respectable number of gaming sites and online casinos.
The casino's main software platform is Grand virtual, which although unpopular, is paired with other developers such as Gamesys, Electracade, and Playtech. The unique blend of software providers gives Imperial Casino an edge over the other casinos. A keener look into their gaming structure shows that Gamesys has been specifically tasked with the creation of Imperial Casino’s video poker games while Playtech (an already established brand in the slots arena) is responsible for the development of the hundreds of the video games.
Imperial Casino, as mentioned above, has three major developers running their games - Gamesys, Grand Virtual, and Playtech. But let us be real and just call a spade a spade, for the more than average gambler Imperial Casino is nothing but a bunch of online slots games that do not elicit that much interest. The Grand Virtual software is gradually being phased out by Playtech, with Playtech running the live gaming and virtual reality features as well as the video slots section. Despite all that the casino still offers a great deal to punters in most parts of the world.
Its games are housed in an easy to find design template that includes tags for video slots, table and card games, live dealer games and video poker games. The majority of the games offered are virtual slots games numbering over a hundred in a casino that offers a total of 164 gaming variants. The most popular slots being: Vacation Station, the Incredible Hulk, John Wayne, Gold Rally, Monty Pythons, and Spamot among others.
The table and card games are average at best, and they feature the most common types, i.e. blackjack, hold’em, roulette and baccarat. The casino has tried to come up with a number of variations of the roulette and blackjack games such as the French roulette, but it is still not enough to hide the fact that the casino does not have anything unique to offer in terms of table games. The video poker games featuring deuces wild, joker poker and tens or better pretty much mirrors the card games regarding lack of innovation and excitement. The real entertainment from this casino probably comes from the live dealer games where one gets to participate in a variety of games broadcast live from Playtech's headquarters.
Pros And Cons
There are always two sides to a coin. And the Imperial Casino is no exception; it has its good sides and its shortcomings. While my work is not to help you choose sides, I would rather just outline the pros and cons for you and let you be the judge.
- It offers a wide variety of games, 164 in total.
- It has a virtual reality platform that can be accessed easily through the web.
- Very low non-payment risk of 6 percent.
- Efficient security measures use SSL encryption.
- Plenty of bonuses and free
- Supports both downloadable software and instant play
- It comes in limited language variations, Japanese and English only.
- Poor customer support service and no mobile phone support service.
- Limited to only one currency, the U.S dollar.
- Location restrictions, with many countries not allowed to access the Imperial Casino site.
- Financial instability with the mother company rumored to be in the red.
Current Bonuses and Promotions
Imperial Casino has plenty of welcome offers to all its new members. And that is not all; the bonus comes accompanied with even more offers such as free spins, weekly promotions and no cash stakes to new users for a limited period. The welcome bonus is only limited, however, to newbies. The regular gamers have also not been left out either; they have a chance to enjoy a number of progressive slots, table, and card games. The progressive games also have rapidly growing jackpots for the bold enough risk-it-all types who enjoy having a go at almost impossible odds. In the virtual reality field, players can enjoy 1 comp point bonus for every 10 dollars wagered and they can also redeem 100 comp points a dollar. Talk about wagering made exciting!
Being a Playtech based casino, most of its games and features are available on personal computers (desktops and laptops) and pads, as well as on the web. Imperial Casino games are available on both mac and windows devices. And players can choose between downloadable versions or instant-play features available on the internet via their website. It furthermore, offers live casino games, virtual reality games, and video poker games to diversify the players betting experience.
Despite its technologically forward gaming arena, the casino’s services and features are not available on mobile phone devices and smartphones (at least by the time of writing this article). It does not support any smartphone operating system such as Android, iOS, Blackberry OS, Symbian. It supports the Windows operating system but only on personal computers not on Windows phones, i.e. the Lumia range of products which has since been rendered obsolete.
To date, there is no existence of any applications be it stand-alone apps, web-based apps, and even mobile apps. But given their technological backing and the ever-changing digital age, maybe a mobile support system and similar applications are in the pipeline.
Imperial Casino’s support center consists of a dedicated 24-7, round the clock, live chat board where clients and other stakeholders of the gambling firm can interact freely. It also has an email support platform where users can raise queries, voice concerns, seek clarifications and offer suggestions.
Their email correspondence, however, takes too long to respond to customer issues and in-case of a really urgent matter I highly recommend using their call center contacts instead. Though this is a setback, it is not a problem unique only to Imperial Casino, since many other websites and companies face a stiff challenge responding quickly and efficiently to a huge bulk of customer mail.
Their mobile support service is also not very reliable, and it sometimes feels non-existent with communication via MMS or other shortcode avenues going completely unnoticed and not addressed.
Restricted or Accepted Countries, Currencies, and Languages
One would think the goal of any gambling site and famous casino would be to welcome a huge number of patrons from all over the world; one would think they would be scrambling to entice and reel in every available customer. This is not the case with the Imperial Casino; they have strict restrictions on which countries are open to enjoy their services.
Some of the prominent absentees that miss out on Imperial features are the United States of America, Australia, China (what a loss considering China's total population and its diverse gambling culture), Spain and many others. The loss of opportunity due to these restrictions cannot even be quantified.
The countries that were chosen (I have no idea which criteria they employed) to be a part of the Imperial Casino gambling family include:
- Africa: Morocco, Mozambique, Mauritius, Senegal, South Africa, Togo, Tunisia, Madagascar, Kenya, Angola, Congo, Gabon, DRC, Ivory Coast, Burkina Faso, Benin, and Cameroon.
- From South America: Guatemala, Honduras, El Salvador, Ecuador, Nicaragua, Costa Rica, Panama, Colombia, Argentina, Bolivia, Brazil, Venezuela, Chile, and Uruguay.
- From Europe: United Kingdom, Switzerland, Andorra, Germany, Finland, Gibraltar, Macedonia, Norway, Sweden, Slovakia, San Marino, Malta, Luxembourg, Iceland, Ireland, Czech Republic, and Monaco.
- North American countries are only Canada and Mexico with the U.S being excluded for unknown reasons.
- Trinidad and the Dominican Republic make a list from the Caribbean, while Lebanon, South Korea, Japan, and Armenia sum up the list from Asian and middle-east countries.
Imperial Casino is available in only two language versions, English and Japanese which further restricts its global outlook and wanes its international appeal. This locks out non-English speaking countries and individuals from participating. The Scandinavian countries will feel the language barrier as well as Spanish speaking and French-speaking countries which are major languages spoken with the majority of the world’s populace.
The casino transactions are also limited to only the U.S dollar (which is ironic considering the Americans are restricted from signing in to Imperial Casino). This move excludes most of the significant world currencies such as the Chinese Yuan, the Japanese Yen, the Great Britain pound and the euro. This also waters down the gambling experience as players are not offered a chance to choose their preferred currency.
Imperial Casino proffers a variety of payment options for both withdrawals and deposits. The various deposit and withdrawal avenues include bank transfer options, credit cards, e-wallets, vouchers, and cheques. The bank transfer services provided by ‘bank transfer’ and the voucher payment option by Paysafe card are the most unique payment platforms on offer. Popular financial transaction methods are through credit cards (Entropay, visa, and Mastercard) and e-wallets (Neteller and Skrill). Cheques are also used from time to time though most people prefer online payment methods due to the nature of the casino.
Withdrawal times in the majority of the payment companies range from two to seven days depending on the complexity of the transaction. Players worried about not getting paid after winning should rest easy because this casino has a very low non-payment risk, six percent. And every winner is certainly guaranteed their winnings will be paid accordingly despite the financial strain surrounding this casino.
The minimum amount a player is allowed to deposit is 15 US dollars with the maximum withdrawal amount in one transaction set at 15000 US dollars. The maximum withdrawal amount in one month is unlimited, and players can withdraw any amount they wish within that month so long as it is within the 15000 dollar limit. Relevant charges and fees on transactions apply depending on your payment company of choice with the fees ranging from around two percent to five percent of the total cost transacted. Customer transactions are secure since the casino uses a 128 bit SSL encryption code to maintain customer privacy and clients from any malicious attacks and unauthorized access to their accounts. Here is a full list of supported services:
- Bank transfer
- Paysafe Card
- Visa Electron
Imperial Casino has been in the gaming and gambling industry for a long time, and most of its services are clear evidence of that. It may still attract a distinguished number of patrons and players but its glory days are long gone. The re-invention and switch of software from grand virtual to Playtech coupled with the incorporation of other developer programs like Electracade has given it a lifeline, however, with more casinos including more and more Playtech features and offering much better and much more lucrative payouts and jackpots; Imperial Casino’s days may be approaching the twilight. If however, the casino can somehow address and effectively overcome its financial woes it may still have much more to offer.
A silver lining presents itself in the form of ardent video gamers who one feels will always remain loyal to Imperial Casino due to its diverse collection of video slot games and free online casino video poker games. Another potentially money-making group are the old timers who will religiously stay true to this casino since it was one of the very first casinos, a pioneer of sorts in the industry. And also due to its array of classic table and card games, this mature lot will always find a reason to keep gambling in the Imperial Casino.
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